Focusing on the little things

In the middle of March this year, 31 workers at a mining camp in Karratha became sick.

A salmonella outbreak swept across the site, with more than 20 workers hospitalised and others quarantined.

With the food we eat having a direct impact on our health, mental wellbeing and productivity, catering for workers onsite is a serious business for miners and their workers.

Northern Rise Village Services is a wholly owned subsidiary of Delaware North, a company that has been in the hospitality industry for more than 100 years.

Formed in 2014, Northern Rise Village Services provides accommodation, catering, transport and facility management services in the resources sector.

One of the keys to a well-maintained minesite is treating the workers as a client, according to Northern Rise Village Services Director Gary Bradford.

“We see our client’s people as our guests, not as residents,” he said.

“We don’t see what we do as an extension to the workplace, we see it as creating a place of respite for our guests.

“We believe in this day and age that the broader wellbeing of our guests is our priority.

“It sets the mood, the culture and the sense of community in the village, with people being shown care by our sta , who are motivated to serve and have a great career in hospitality.

“That’s really where we focus and where we believe our focus should be.

“That goes right through to the food we serve and the standard of cleanliness that we operate with. All of those things are about pursuing the best experience for our guest.”

Mr Bradford said the look of the food was just as important as how it tasted.

“We all eat with our eyes,” he said.

“We put a lot of emphasis on great local produce that gives our chefs license to produce beautiful food which is visually appealing, healthy and tasty.

“It is also important to have enough variety in there that if you are looking for something a little less healthy you still have the opportunity to make a choice for yourself.”

Mr Bradford said that small things could make a huge difference to workplace culture, using the example of round tables as a way to promote community and wellbeing.

“I read a comment from one guest in one of our villages in the Northern Territory recently,” he said. “Whilst he spoke about the fact the rooms and the food were great, what he was actually saying to us was thank you, because while working away he was in a good frame of mind, and he went home to his family a much healthier, happier individual.”

latest news

Adaman ditches the diesel at Kirkalocka

Adaman Resources has signed up Wesfarmers’ EVOL LNG to slash energy costs at the Kirkalocka Gold Mine near Mount Magnet that it is restarting a decade after its last gold pour.

Read more

Rio's train robots get to work on Pilbara tracks

  Rio Tinto is turning its leading minds to new advances for its iron ore trains after completing the rollout of driverless technology across its sprawling Pilbara rail network.

Read more

Adani promises up to 1800 jobs

Adani says there could be up to 1800 ongoing jobs once it starts exporting coal from its central Queensland mine.

Read more

Up to six months to sort Gascoyne collapse

  Administrators for Gascoyne Resources say it could take up to six months for the fate of the collapsed gold miner to play out.

Read more

Resources showcase to shine light on innovation

A robotics industry so sophisticated it has drawn the attention of NASA.

Read more

Students will dig new curriculum

Sabina Shugg, incoming Director of the Western Australian School of Mines, says a new curriculum at the institution will ensure graduates are on top of technological changes in the industry.

Read more


industry insight

A game of attraction

The announcement of major iron ore projects by the big three miners has been heralded by many as a

Products and Technology

Meeting in the middle

As with any aspect of a mine, generating power each day involves a number of different elements coming together at the right time, notwithstanding possible risks, how power needs

People and Projects

Minesite restoration overlooks fauna: study

In early 2017 the Australian Senate started an inquiry tasked with investigating the rehabilitation of mining and resources

Occupational Health and Safety

Neglect maintenance at your own risk

Mining processes and operations are incredibly intensive and risk prone.


Paying the iron price

As ramifications from the Brumadinho dam disaster continue to shake up global markets, the price of iron ore is being tipped to perform stronger for longer – and Australia’s big players are set to...

Read more